Privacy Policy — 7ezbet

1.1 About This Policy. This Privacy Policy applies to all personal data collected and processed by 7ezbet ("we", "us", "our") in connection with the operation of the online gaming and sports betting platform accessible at 7ezbet.net (the "Platform"). This policy applies to all registered players, prospective players who have initiated but not completed registration, and visitors who browse the Platform without registering.

1.2 Who We Are. 7ezbet is an online casino and sports betting platform primarily serving players located in Bangladesh. We provide a range of gambling and gaming services including casino games, live dealer tables, crash games, card games such as Teen Patti and Andar Bahar, and a sportsbook covering cricket, football, kabaddi, and other sports popular in Bangladesh.

1.3 Scope. This Privacy Policy covers all personal data processed through the Platform regardless of the device or channel used — whether desktop browser, mobile browser, or any application. It does not apply to third-party websites or platforms that may be linked from the 7ezbet Platform; those entities operate under their own separate privacy policies.

1.4 Children and Minors. 7ezbet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has accessed the Platform should contact us immediately at [email protected].

2.1 Overview. 7ezbet collects the minimum amount of personal data necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of data we collect are set out in the table below.

2.2 Sensitive Data. 7ezbet does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information unless specifically required for responsible gaming assessments. Where such data is provided voluntarily (for example, a player disclosing a gambling problem through our responsible gaming self-assessment tool), it is treated with the highest level of confidentiality.

3.1 Direct Collection. The majority of personal data 7ezbet holds about you is provided directly by you during the registration process, during KYC verification, when you make deposits or withdrawals, when you contact our customer support team, or when you participate in promotions or surveys.

3.2 Automated Collection. When you visit and interact with the Platform, we automatically collect certain technical and behavioural data through cookies, server logs, session tracking technologies, and analytics tools. This includes your IP address, browser type, referring URL, pages visited, time spent on each page, and device characteristics.

3.3 Third-Party Sources. In limited circumstances, 7ezbet may receive data about you from third-party sources, including identity verification service providers engaged to assist with KYC compliance, fraud prevention and anti-money-laundering (AML) screening services, and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who may confirm transaction status.

4.1 Primary Purposes. 7ezbet processes your personal data for the following primary purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and process your login sessions securely.
• Transaction processing: To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard accurately and in a timely manner.
• Game and betting services: To deliver the full range of 7ezbet gaming and sports betting services, record game outcomes and bet settlements, and calculate and credit winnings.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• KYC and compliance: To verify your age, identity, and source of funds in accordance with applicable anti-money-laundering and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, apply self-exclusion requests, and enforce deposit and loss limits set by the player.

4.2 Secondary Purposes. With your consent (where required), 7ezbet may also process your data for the following secondary purposes:

• Marketing communications: To send you information about promotions, bonuses, new game launches, and seasonal offers relevant to your interests as a 7ezbet player. You may opt out of marketing communications at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised gameplay and navigation data to improve the platform's user experience, performance, and game selection.
• Research and analytics: To conduct internal research into player preferences, behavioural trends, and responsible gaming patterns — always using anonymised or pseudonymised data sets.

5.1 Contractual Necessity. The primary legal basis for processing your personal data is the performance of the contract between you and 7ezbet — namely the Terms & Conditions you accepted upon registration. Without processing your identity, contact, financial, and gameplay data, 7ezbet cannot deliver the gaming services you have contracted to receive.

5.2 Legal Obligation. Certain processing activities are required to comply with applicable legal and regulatory obligations, including age verification, identity verification (KYC), anti-money-laundering (AML) screening, and the application of responsible gaming controls mandated by operating standards.

5.3 Legitimate Interests. 7ezbet processes certain categories of technical and security data on the basis of legitimate interests — specifically the prevention of fraud, the protection of the platform's integrity, the improvement of service quality, and the safety of all players.

5.4 Consent. Where 7ezbet relies on your consent as the legal basis for processing — in particular for marketing communications and certain optional analytics — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent for marketing will not affect your ability to use the 7ezbet platform.

6.1 No Sale of Data. 7ezbet does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment.

6.2 Trusted Service Providers. 7ezbet shares personal data with carefully selected third-party service providers who assist us in operating the platform. These providers act as data processors on our behalf and are contractually bound to process data only as instructed by 7ezbet. They include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive the minimum transactional data required to execute and confirm payment instructions.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised player session data necessary to deliver their game content.
• KYC and AML providers: Identity verification and fraud screening service providers receive the specific data fields required to conduct verification checks.
• IT and hosting providers: Infrastructure and cloud service providers who host the 7ezbet platform and databases under strict data security agreements.
• Customer support platforms: Live chat and ticketing system providers who process support correspondence on our behalf.

6.3 Legal Disclosure. 7ezbet may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of 7ezbet, its players, or third parties.

7.1 Retention Periods. 7ezbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The table below summarises our standard retention periods.

7.2 Secure Deletion. When personal data reaches the end of its applicable retention period, 7ezbet securely deletes or anonymises it using industry-standard data destruction methods. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and research purposes.

8.1 Technical Safeguards. 7ezbet employs a layered security architecture to protect player data from unauthorised access, disclosure, alteration, or destruction. Our technical security measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and our servers.
• End-to-end encryption for payment transaction data processed via bKash, Nagad, Rocket, and Upay.
• Firewall protection and intrusion detection systems monitoring all inbound and outbound network traffic in real time.
• Encrypted password storage using industry-standard hashing algorithms — 7ezbet staff cannot view your password in plain text.
• Multi-factor authentication (MFA) available for player accounts to add an additional layer of login security.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.

8.2 Organisational Safeguards. Access to player personal data within 7ezbet is restricted to staff members who have a legitimate operational need to process that data. All staff with access to personal data are subject to confidentiality obligations and undergo data privacy training. Access privileges are reviewed and updated on a regular basis.

8.3 Data Breach Response. In the event of a personal data breach that is likely to result in risk to players, 7ezbet will notify affected players via their registered email address without undue delay after becoming aware of the breach. We will also take immediate steps to contain the breach, assess its impact, and remediate any vulnerabilities exploited.

9.1 What Are Cookies. Cookies are small text files placed on your device by the 7ezbet website when you visit. They allow the Platform to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how you use the site. 7ezbet uses both first-party cookies (set directly by 7ezbet) and third-party cookies (set by our trusted analytics and game delivery partners).

9.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without affecting core site functionality.
• Performance & Analytics Cookies: Help us understand how players navigate the Platform, which pages are most visited, and where users encounter difficulties. Data collected is aggregated and anonymised.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and recently played games to deliver a personalised experience.
• Targeting / Marketing Cookies: Used (only with your consent) to deliver relevant promotional messages based on your interests and past behaviour on the Platform.

9.3 Cookie Control. You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of the 7ezbet Platform, including your ability to remain logged in or access certain game features. Strictly necessary cookies cannot be disabled without impairing core platform operation.

10.1 Overview. As a 7ezbet player, you have a number of rights with respect to the personal data we hold about you. These rights are summarised below and can be exercised by contacting us at [email protected].

10.2 How to Exercise Your Rights. To submit a data rights request, contact our support team at [email protected] with the subject line "Data Rights Request". Please include your registered email address and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and respond substantively within 30 days. Identity verification may be required before any request is fulfilled.

11.1 External Platforms. The 7ezbet Platform may contain references to or integrations with third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment services (bKash, Nagad, Rocket, Upay). While we take care to partner only with reputable providers, 7ezbet does not control the privacy practices of these third parties once you interact with their systems directly.

11.2 No Liability for Third Parties. 7ezbet accepts no responsibility for the content, privacy policies, or practices of any third-party platform, including payment providers, game studios, or any other linked service. We recommend that you review the privacy policy of any third-party service with which you interact through or in connection with the 7ezbet Platform.

12.1 Right to Update. 7ezbet reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or improvements to the Platform. The effective date shown at the top of this document will be updated accordingly whenever a material change is made.

12.2 Notification of Changes. Where changes to this Privacy Policy are material — meaning they significantly affect the way your personal data is used or your rights in relation to it — 7ezbet will notify you via email to your registered address and through a prominent notice on the Platform. We encourage you to review this policy periodically even in the absence of a direct notification.

12.3 Continued Use. Your continued use of the 7ezbet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and contact us to close your account.

13.1 Privacy Enquiries. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 7ezbet handles your personal data, please contact our dedicated support team using the details below. We take all privacy enquiries seriously and commit to responding within 2–5 minutes via live chat and within 24 hours via email.

13.2 Dispute Resolution. In the event of an unresolved privacy dispute, players may escalate their concern through 7ezbet's formal complaints process. Submit a detailed complaint in writing to [email protected] with the subject line "Privacy Complaint". We will investigate and provide a formal written response within 10 business days.